Booking Conditions

GENERAL TERMS & CONDITIONS

Contract Between Us

When you book a tour with Luxury Travel Agency Vietnam, a contract is formed between you and Avada Travel Co. Ltd.  (Luxury Travel Agency Vietnam is a member of Avada Travel Group). This contract includes your confirmed itinerary and acceptance of our booking conditions. The contract is binding once we receive your deposit and begin making reservations. This contract is governed by Vietnamese law, and any disputes will be resolved in Vietnamese courts.

Financial Protection

We are a fully licensed international tour company (License No. 01-987/2017/TCDL-GP LHQT). Our Bond Account, 250746209, ensures that your funds are protected should we be unable to fulfill your tour.

Liability

We take full responsibility for delivering the services outlined in your contract, including the actions of our employees, subcontractors, and suppliers. In the event of failure to comply, we will provide appropriate compensation unless the issue was caused by:

  • You or a member of your party,
  • A third party unrelated to your contract,
  • Unforeseen events beyond our control.

For liability claims, immediate notification is required to allow us time to rectify any issues. If we are unable to resolve the problem, we will compensate you accordingly. All compensation will be made in Vietnamese Dong (VND), exchangeable to USD at prevailing rates.

Changes by You

As all our tours are tailor-made, you may request alterations at any time. We will inform you of any cost changes and incorporate them into your package.

Changes by Us

Vietnam’s tourism infrastructure may occasionally require us to make adjustments due to unforeseen circumstances. In such cases, we will suggest alternatives, always subject to your approval. If changes occur during your holiday due to factors beyond our control (e.g., weather, government actions, cancellations by carriers), we will do our best to minimize inconvenience but cannot be held liable for any additional costs.

Acceptance of Booking

We reserve the right to decline any booking if we believe it may pose a risk to public safety. Additionally, we require that you have valid travel insurance prior to your arrival. We are not liable for accidents, illnesses, thefts, or losses beyond our control.

Pricing

The total price of your tour is based on the agreed itinerary, which may vary based on any changes. The final invoice will reflect the confirmed price.

Payment Methods

  • Bank Transfer: Payments can be made via USD or equivalent local currencies. Bank transfer fees are the payer’s responsibility.
  • OnePay: We accept Visa, MasterCard, JCB, and American Express (Amex). All card payments incur a processing fee (3% for Visa, MasterCard, JCB, 3.5% for Amex).

Deposit

A 20% deposit is required to confirm your booking. For flights booked through us, full payment is required at the time of booking. To secure accommodation and services, early deposits are encouraged.

Final Payment

Full payment is due 30 days before departure. If final payment is not received on time, we reserve the right to cancel your booking. For changes after full payment, any cost differences must be settled by credit card.

Cancellation by You

The following cancellation charges apply unless otherwise stated during the quotation or booking process. These charges apply for partial or total cancellations of confirmed tours:

  • More than 45 days prior to arrival: The deposit is non-refundable, plus any applicable cancellation fees from suppliers (e.g., airlines, cruises, trains, hotels) in accordance with their respective policies.
  • 44 to 30 days prior to arrival: 30% of the total booking amount will be charged, plus any applicable cancellation fees from suppliers in accordance with their policies.
  • 29 to 15 days prior to arrival: 50% of the total booking amount will be charged, plus any applicable cancellation fees from suppliers in accordance with their policies.
  • 14 to 7 days prior to arrival: 70% of the total booking amount will be charged, plus any applicable cancellation fees from suppliers in accordance with their policies.
  • Less than 7 days prior to arrival or No-show: 100% of the total booking amount will be charged.

Important Notes:

  • Any refunds will be processed via the original payment method. Please note that all bank fees and charges from correspondent banks are the responsibility of the client.
  • Administrative and banking service fees will not be refunded in any cancellation case once services have been confirmed.

Cancellation by Us

We reserve the right to cancel the contract if circumstances beyond our control make it unavoidable. In such cases, we will offer a full refund or an alternative tour of equivalent value.

Insurance

Comprehensive travel insurance is essential. This should cover medical emergencies, trip cancellations, and other unforeseen events. While we are not responsible for your insurance, we will provide assistance in emergencies.

Medical Precautions

You are responsible for ensuring you are up to date with vaccinations and are physically fit for the activities planned in your itinerary. Please inform us of any medical conditions, allergies, or dietary requirements in advance.