The Client’s name: Mr. Kenneth Douglas Brabant & Mrs. Annie Denise Lucienne Fortin
Nationality: Canadian & French
Name of the tour: Vietnam Luxury Holiday 14 days
Destinations: Chau Doc, Can Tho, Ho Chi Minh City, Hanoi, Ha Long, Hue, Hoi An, Quy Nhon, Nha Trang, Mui Ne, Ho Chi Minh City.

Taking Photo With Tim

Taking Photo With Tim

Dear  Tim,

Thanks for your email and phone call of today.

We did not have time to answer your email yesterday and this morning we prepared for the days car ride.

I think it should be of interest to your company to get feedback from a client so I will work through our observations

1. Accommodations:

Best hotel: The Victoria Hotel in Chau Doc is perfect. Staff very kind and attentive, quality of room very good, food in restaurant very, very good and good location.

The Mekong Delta

The Mekong Delta

The Golf Holte in Can Tho Smells like what it is, a government hotel and an older hotel but it is ok. We cannot yet tell you about the restaurant. The view room the 8th floor of the hotel is spectacular.

The Mekong Delta

The Mekong Delta


Golden Silk Boutique In Hanoi, Gerbera Hotel in Hue, Liberty Central In Ho Chi Minh City: Excellent.

Hoi An Bamboo Village Resort in Hoi An: Your hotel may have been ok as per quality but it is some two kilometres out of town and down small lanes. Impossible

The hotel we finally found was not good either (Pho Hoi Riverside ). The rooms small, damp and dingy

Hoi An is a big “Sales Pitch” town. They grab you off the street. We found little of interest except a good Italian Restaurant and a private boat ride up the river (Which also became a sales pitch).

You must consider several factors when choosing hotels for clients. Location is important as well as hotel quality. Hue for example = good hotel and excellent location, within walking distance of center.  Hue also has history and culture.

Nha Trang Michelia: An excellent Hotel, to be recommended.

Bamboo resort in Mui Ne: Pretty site, beautiful gardens and good food in restaurant

Bamboo Resort in Mui Ne

Bamboo Resort in Mui Ne

The Grand Silverland Hotel was perfect, the location excellent, the facilities and room were perfect. The foods were very good. Both some Vietnamese and a lot of Western type foods. The coffee was the best yet and with “Normal” ( Big, Normal size) cups.

You can use with confidence the hotel Grand Silverland for any and all of your clients. The hotel is brand new. It was opened only this January. It is privately owned and “smells: like it. Everything works.

In comparison to Nha Trang, the clientele here is good quality international, rather than the 80% fat Russians stuffing themselves at Breakfast in hotel Michelea and at the Bamboo Resort in Mui Ne. It seems the Russians come on cheap package tours. They feed themselves enough at breakfast so as not to spend money for lunch and dinner. The staff in both hotels told me that they even try to carry food away.

  1. Drivers and guides:

All on time, correct and kind, some are more capable than others. Mr Phuoc is the best, he is the most knowledgeable. There are few topics that he does not know and we have had time to talk as you know.

Car trips have been hard and long and sometimes boring. Time in Hoi An was time wasted. We will be pleased to get to Saigon and learn a little bit about the city.

Guide: Mr. Phuoc of  the central part, we would like you to know Mr. Phuoc and driver were excellent company on the trip. Mr. Phuoc is, as I said, is most knowledgeable.

He was the best guide of the tour, we laugted together for the whole time.

The driver was also good, he had a sense of humor and spoke some English. We all laugh together.

Guide Ms. Giang in Saigon: Today we met Ms. Giang, she was very personable, a good perfestional her English was the best of your guides, by far

  1. Summary:

Good tour, sometimes hard work but interesting. Thank you for the tour we will recommend Luxury Travel Agency Vietnam to others.

Your sincerely,

Kenneth Douglas Brabant



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“Mr Loc was great, having been a school teacher, he really knew his stuff & put it Across well, he had a fabulous sense of humor & had us laughing a lot. We loved Hoi An, & it being part…”


“We had a very good time. The Luxury Travel Agency Vietnam company was very accommodating and flexible in catering to our needs. The hotels they picked were…”


“I do not want to say that for the price of the tour we got the best of everything. I can say we got money worth on this trip. We were on time with everything. The guides took…”


“I am very pleased with how much effort the booking agents put into helping me customize my trip. They were receptive to my input and understanding when I wanted to make”


“It was excellent. I would definitely recommend this sort of tour for a first visit. We had never had a guide or arranged tour before so it really made the difference knowing that tours”


“Thanks very much for arranging a very enjoyable tour of Vietnam. We had a great time and all of the guides were very helpful and responsible. All went quite smoothly.”


“This trip was so well put together; you guys did a great job! We had no issues and our trip was awesome! I would definitely recommend your services again!”


“Overall trip was wonderful. You planned a great itinerary. Accommodations we fine. The best of the group where the Hyatt in Saigon, Metropole in Hanoi and Victory in Hoi An…”


“The organization of this entire trip was near perfection and the service first class. Our travel specialist created an itinerary that didn’t even require a lot of tweaking from my original description of what we were looking for”

“We had very good guides”

“Mr Phuoc was outstanding.  His command of global events and being able to put Vietnam into international context was impressive.  Very personable, knowledgable, flexible and enthusiastic.  A real ambassador for his country while also recognising the shortcomings and opportunities facing Vietnam.  He didn’t just repeat history about sights, but he actively sought our own views and then worked out what would be of interest and why.  If we were to revisit Vietnam, or recommend a top guide, it would be Mr Phuoc”

“Thanks to Luxury Travel Agency Vietnam Team”

“I am very pleased with how much effort the booking agents put into helping me customize my trip. They were receptive to my input and understanding when I wanted to make changes. They also helped me put my itinerary together very quickly. I booked the trip less than two weeks before I travelled. Luxury Travel Agency Vietnam was successfully able to get me a visa in time for my trip with the strict time constraint we were working under.”

“I will come back Vietnam”

“I wish I had time to see Sa Pa. I am already trying to figure out when I can go back to Vietnam just so I can visit Sa Pa. Even though Ha Long Bay is incredibly beautiful and it was one of my favorite places, I wish I had opted to visit Bai Tu Long or a nearby area instead. Ha Long Bay was so overcrowded and touristy, it was disappointed to be stuck in such a limited area of the Bay when it is so vast. I would recommend that travelers explore their options and stay in nearby areas Cat Ba, Bai Tu Long, Lan Ha, etc and spend more time.


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