Booking & Conditions

The purchase of any travel services offered by constitutes a contractual arrangement between you and Luxury Travel Agency Vietnam, and represents your acceptance of these Terms & Conditions set out herein. Please ensure that you read carefully and fully understand these Terms & Conditions prior to booking. Luxury Travel Agency Vietnam reserves it right to change these conditions at any time and therefore you are advised to check the Web site or request the latest version of the Terms & Conditions prior to making your booking.

  1. Liability

Luxury Travel Agency Vietnam acts in the capacity of the travel agent for its customers in making arrangements for transportation, hotels and other services that are incidental to the package that is being purchased. As an agent for the travelers, Luxury Travel Agency Vietnam does not assume any liability for any injury, damage, death, accident or delay due to any act by any carrier, hotel, restaurant, company or person rendering any of the services included in the tour.

Luxury Travel Agency Vietnam accepts no responsibility for any damage or delay due to machinery breakdown, quarantine, weather or any other causes beyond its control. Luxury Travel Agency Vietnam accepts no responsibility for any omissions, delays, additional expenses or other events resulting from improper health certificates or necessary documents to enter or depart a country or acts of any government authority.

Luxury Travel Agency Vietnam offers a tailor made travel service, therefore you can request alterations to any aspect of your holiday without surcharges. We will advise you of the cost or saving resulting from proposed alterations and if it is acceptable to you, incorporate it into the total price.

  1. Acceptance of booking

Luxury Travel Agency Vietnam reserves its right to adjust the itinerary, to substitute hotels or to cancel a tour prior to departure without prior notice for refund or will not take responsibility for any loss due to group dynamics, weather governmental or police action, traffic problems or any other conditions. Should Luxury Travel Agency Vietnam cancel a tour as a result of any of these reasons a refund will be made to the customer for all services that are not delivered.

Luxury Travel Agency Vietnam reserves the right to decline your booking without explanation if we have cause to believe that you might pose a threat to public safety or security in Vietnam.

Before you travel to Vietnam you are required by law to obtain suitable travel insurance and any other necessary insurance, therefore Luxury Travel Agency Vietnam assumes you have done so before your arrival in Vietnam.

  1. Deposit & Payments

A minimum deposit of 30% of the full amount (exclude any bank commission fee) is required to confirm your reservation.

Travel documents will be compiled after the deposit has been received and are then sent via email. These should be printed out by the participant and retained as a receipt. The deposit should be made by credit card or bank transfer.

Full and final payment of the tour price must be made before 50 days departure of the tour. In the event of the full payment not reaching our account by the due date, we reserve the right to cancel all bookings and therefore the contract between us.

Payment info:

All transactions are processed securely using SSL (Secure Sockets Layer) at MasterCard system by Onepay. AVADA TRAVEL – LUXURY TRAVEL AGENCY VIETNAM do not store any information related to your card in LUXURY TRAVEL AGENCY VIETNAM system. Your card information is totally secured at the MasterCard System and the Bank for Foreign Trade of Vietnam (Vietcombank).Currently, Luxury Travel Agency Vietnam system accepts VISA, MasterCard, JCB, American Express, UnionPay.


Account name: Nguyen Tien Dat

Account number: 0011 374 203 424 (Accept USD only)

Swift code: BFTVVNVX001

At: Joint Stock Commercial Bank for Foreign Trade of Vietnam, Operations Centre 31-33 Ngo Quyen Sts, Hanoi, Vietnam


Name of Beneficiary: PHAM THI HANH

Beneficiary’s Personal Address: 83/383 Tam Trinh Street, Hoang Mai Dist, Hanoi, Vietnam


Address of Beneficiary’s Bank : 198 Tran Quang Khai Street, Hanoi, Vietnam.

Swift Code: BFTVVNVX

Beneficiary’s Account No.:   0021372222838

Bank Website:

  1. Cancellation.

Cancellation by you

NON REFUNDABLE deposit of 10 USD for hotels, air ticket booking upon services confirmation / US$ 100 upon tours services confirmation

Cancellations will be charged as follows:

– For group less than 8 people

  • 60 days before arrival: No cancellation charge. We Guarantee 100% Money Back
  • 30-59 days before arrival: 5% cancellation charge.
  • 15-29 days before arrival: 15%
  • 8-14 days before arrival: 60%
  • 7 days before arrival: 100 %
  • No show: 100%

– For group more than 9 people

  • 60 days before arrival: No cancellation charge. We Guarantee 100% Money Back
  • 30-59 days before arrival: 30% cancellation charge.
  • 29 days before arrival: 100%
  • No show: 100%

Refund of Unused Services

+ No refund will be given for any unused service after the trip has commenced.

If, rather than cancel, you wish to transfer your booking to another person, we can arrange this subject to your instruction, and the transferee providing his or her full details, confirmation of acceptance of the terms of the contract, agreement to pay our costs incurred in making the transfer and any outstanding balance of the total price, and there being sufficient time to allow a new visa to be issued.

Cancellation by us

We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the holiday, whereupon we will refund any monies that you have paid us in full. After full payment has been made, we will only cancel the contract if circumstances beyond our control make it unavoidable.

In the unlikely event that such circumstances should arise, we will contact you immediately and offer you the choice of an alternative of equivalent quality or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.

  1. Health requirements

Before travelling you should ensure that you are fully up to date with all vaccinations required for Vietnam.

If your itinerary means you may be involved in strenuous activities such as cycling or trekking you should check with your medical practitioner if you are in any doubts about your fitness to do so.

If you have any allergies, any disabilities or health problems relevant to your holiday you should inform us well in advance.

  1. Travel Insurance

Travel insurance is not included in your tour price. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.

  1. Passport & Visas

To enter Vietnam a passport is required with over 6months validity beyond your departure date from the country.

It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.


“The organization of this entire trip was near perfection and the service first class. Our travel specialist created an itinerary that didn’t even require a lot of tweaking from my original description of what we were looking for”


“Best hotel: The Victoria Hotel in Chau Doc is perfect. Staff very kind and attentive, quality of room very good, food in restaurant very, very good and good location. The Golf Holte in Can Tho Smells like what it is, a government hotel and an…”


“The trip exceeded our expectations, and we attribute much of the success to Luxury Travel Agency Vietnam. I would not hesitate to use their services again and have already told my friends how pleased we were with the entire trip”